Customer Service

Customer Service

Customer Service is at the heart of Canon’s precision mold making business.  We provide dedicated customer service through a cross-functional team comprised of engineering, manufacturing, materials, and program management.  A Project Manager leads this team and serves as your single point of contact. 

Your Canon Team will include:

  • A Project Manager who works with you and your team to ensure quality and world-class responsiveness.
  • Engineers who can provide Design for Manufacturing (DFM) solutions to help you develop part designs and cost-effective mold solutions.  Process Engineers will support Scientific Molding – E-Dart / RJG Sensors, Process Documentation, Materials Lab testing, and Mold Flow Simulation.
  • Integrated Tool Makers, all utilizing CAD viewers in order to  have complete access to all data from the design and programming phases. 
  • An in-house Mold Engineering team dedicated to testing and ensuring the accuracy of your mold.

 

The Canon Quality Commitment

  • Each and every mold will go through a trial before it leaves Canon Virginia.  We will assure that your mold will perform per your requirements.
  • Along with your mold and mold processes, Canon will deliver a comprehensive measurement report validating that the parts molded will meet the agreed-upon tolerances.

 

We’ll build your mold the way you run it – from your preferred hot runner source to the style of water fittings you prefer – so you get the performance you need, cycle after cycle.